Welcome to FundsHelp.online. We value your trust and are committed to providing transparency in our services and billing procedures. Please read our refund policy carefully to understand how refunds are handled.
1. Overview
FundsHelp.online is a billing service platform designed to assist users with seamless digital payment processing, invoicing, and financial transactions. By using our platform, you agree to the terms outlined in this refund policy.
2. General Refund Policy
All purchases made on FundsHelp.online for billing, invoicing, or subscription-based services are non-refundable unless otherwise specified in this policy. Due to the nature of our services—delivered instantly or within a short timeframe—refunds are not automatically issued.
3. Eligible Refund Situations
Refunds may be granted under the following conditions:
- Duplicate Charges: If you were charged more than once for the same service.
- Technical Errors: If a technical error on our platform caused a failed or incomplete transaction, and no service was delivered.
- Unauthorized Transactions: If you can provide evidence that a transaction was made without your authorization and within a reasonable time frame.
- Non-Delivery of Service: If you did not receive the services you paid for due to a verified fault on our end.
To request a refund under any of the above situations, you must contact us within 7 days of the transaction date.
4. Non-Refundable Situations
We do not offer refunds in the following situations:
- Change of mind or personal disinterest after service initiation.
- Failure to use the purchased services within the validity period.
- Disputes filed with third-party payment processors without contacting our support team first.
- Delays caused by incorrect information provided by the user.
5. How to Request a Refund
To request a refund, please email us at support@fundshelp.online with the following details:
- Full Name
- Registered Email Address
- Transaction ID
- Date of Transaction
- Reason for Refund Request
- Any supporting documentation (if applicable)
Our team will review your request and respond within 3–5 business days.
6. Refund Processing
- If approved, refunds will be processed back to the original payment method.
- It may take 5–10 business days for the amount to reflect in your bank or payment account, depending on your financial institution.
7. Chargebacks and Disputes
Initiating a chargeback without contacting our support team will result in suspension or termination of your account. We strongly encourage you to contact us first to resolve any issues.
8. Policy Updates
FundsHelp.online reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.